Our puppy health guarantee
Our Health Guarantee
The health and happiness of our puppies—and your peace of mind—are our top priorities. Each puppy leaves our care fully examined, up to date on vaccinations, and certified free from infections or illnesses. We guarantee that your new companion is in excellent health at the time of delivery, ready to begin a joyful life in your loving home.
More Than a Purchase—A Partnership
Our relationship doesn’t end when your puppy trots into your home—it truly begins there. As lifelong dog lovers and experienced puppy counselors, we’re confident in the health and vitality of the puppies we raise. Yet, we recognize that a dog’s well-being is shaped by many factors including genetics, diet, daily care, and lifestyle. We’re here to guide you through every step of puppy parenthood, offering health tips and ongoing support whenever you need us.
Coverage You Can Count On
Should the unexpected happen, we offer the following protections:
- In the rare event of death within one year from the purchase date due to a genetic or health disorder, we will replace your puppy with one of equal value, free of charge.
- If a serious health condition is diagnosed within the first year that adversely affects your puppy’s quality of life, we will provide a replacement of equal value.
All claims must be supported with a signed health report from a licensed veterinarian, submitted to us via email. This ensures transparency and helps us better serve future puppies and their families.
A Simple Step to Activate Your Guarantee
To validate this health guarantee:
- Please submit a copy of your puppy’s health examination (conducted by a licensed vet) within 10 business days of receiving your puppy.
- This document is essential to establish a baseline of your puppy’s condition and to confirm that the initial handoff was smooth and worry-free.
Our Promise to You
We pour our hearts into raising Intelligent puppies that become joyful additions to their new families. Your satisfaction, and your puppy’s wellness, mean the world to us. We’re proud to offer not just adorable companions—but a compassionate commitment to their lifelong health.
